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REFUND POLICY

Return

You have 30 calendar days from the date of order to return an item purchased from BASMI FIP™. Bottles should be stored in a cool shaded area, away from sunlight, ideally in the household refrigerator until used or returned to us. Oral capsules should be stored in a dry place away from sunlight at room temperature.

To be eligible for a refund, the seal must be unopened and in the same condition you received it. Your item must be in its original packaging.

Money refund

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will issue a refund to your credit card (or original payment method). You will receive the credit within a certain number of days, depending on the policy of your card issuer.

Delivery

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

Contact us

If you have any questions about how to return your item to us, please contact us.

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